Spot compensation service of damaged baggage

    Passenger baggage transportation is an important component of the aviation transportation. Due to the quality problems of baggage casing and other reasons caused by airport or airlines company, a small part of checked baggage may subject to damage. According to relative industry provisions: If any baggage has been damaged due to the reasons caused by airport or Airlines Company and if the damage is proved beyond repair, then compensation should be made to the passenger according to the compensation criteria of CAAC. However, the compensation of damaged baggage has long been a difficult issue. First, passengers tend to be rude when any baggage damage occurs. Second, Passengers are often dissatisfied with the compensation standards; In addition, even if airlines company agrees to compensate a new payment box to the passenger, the process will take some time. Passengers will have to return to the airport to go through payment procedures. Both sides will have to spend much energy and it also brings a lot of inconvenience to passengers.

    After a period of investigation and discussion, Shenzhen Airport took the lead in launching the “Spot compensation service of damaged baggage." in China in 1996. They signed a supply agreement with the suitcase package manufacturers and they purchased bags of many specifications. In the event of damaged baggage, passengers will be compensated a new bag after the damaged bag being identified and being approved by Airlines Company. This new compensation method prevents passengers from coming to the airport again. At the same time, it saves coasts for airlines and insurance companies. Currently, this excellent service has been adopted by many airports and airlines as it can provide convenience to passengers really.