First-class and business class passengers are “distinguished guests” of airlines and one of major groups carefully served by Shenzhen Airport. According to statistics, first-class and business class passengers leaving the port through Shenzhen Airport reached 135,000 person-times in 2004, forming certain service scale. In order to better serve the group, Shenzhen Airport developed individualized catering service actively for airport lounge of first-class and business class since last year, and put forward the service slogan of “special menu for special you”, to leave good “aftertaste” to first-class and business class passengers.

    The detailed service include: providing a variety of drink and food and such characteristic food as fruit salad and white wine for your choice according to the different taste of passengers besides “self-help” catering service. Especially under the condition of delay of flight, providing “menu” service to first-class and business class passengers, changing the past single provision of one or two Chinese food to the current provision of various Chinese fast food, porridge, snack, refreshment, as well as western KFC, Mcdonald's and so on. All foods are prepared by order and will be served to passengers within 20 minutes. Since its development, the boutique service item was well received by first-class and business class passengers and some passengers praised with a strong feeling: “First-class and business class of Shenzhen Airport provide the best service and satisfy us most compared with many other airports of China that we have ever experience.”