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Membership Services

Shenzhen Airport JOYEE Business Development Co. Ltd.

NOTICE

To improve the experience for VIP customers, Shenzhen Airport has begun refurnishing and upgrading business VIP buildings 1 and 2, as well as the first-class cabin and business-class cabin lounges (Yixiang Hall 1). It is estimated that the refurnishing of business VIP building 1 will be completed by March 30, 2020, and the refurnishing of business VIP building 2 will be accomplilshed by September 30, 2020, and that of Yixiang Hall 1 will be completed by October of 2019.

To minimize the impact of the construction on passenger experience, the construction of business VIP buildings 1 and 2 will be completed in different stages, so that services can still be provided during the construction. During the construction in Yixiang Hall 1, our company will provide a temporary lounge located behind the hall for first-class, business-class, and member passengers which is expected to provide a comfortable place for rest.

We apologize for any inconvenience caused. If necessary, please contact us at 400-678-8938.

September 6, 2019

Introduction to the group membership card:

The JOYEE group card is a prepaid consumption voucher, and its value is classified into four classes: 15,000 RMB (class A), 30,000 RMB (class B), 60,000 RMB (class C), and 100,000 RMB (class D).

Please make a booking at 400-678-8938 at least 4 hours in advance.

◇ VIP services for departure:

√ Assistance with boarding procedures such as handling baggage, checking-in baggage, and check-in (members are still responsible for excess baggage and other related fees)

√ Waiting for flights in the VIP lounge (with self-service buffet provided)

√ VIP Fast Track

√ VIP car taking members to the boarding area

◇ VIP services for arrival:

√ Assistance with claiming checked luggage

√ VIP car picking up members at the hatchway

◇Members are entitled to 2 hours of free parking in the lounge parking lot on the same day.

Service charges for the business VIP building consist of a "hall room fee" and "service charges". The service charges are divided into a service charge for entering and leaving the port and a service charge for the escorting personnel. Please refer to the relevant product introduction materials for the charge standards for use of the VIP hall. If you use the JOYEE group card for the services of the JOYEE VIP hall, you will receive a member discount, which is as follows:

Group card type

Hall room discount

Preferential service charge for entry and exit

(RMB/person/time * 2 hours)

 

Hall 1

Market price: 400 RMB

Hall 2

Market price: 500 RMB

15,000 RMB

(class A)

10% off

300 RMB

400 RMB

30,000 RMB

(class B)

20% off

300 RMB

400 RMB

60,000 RMB

(class C)

25% off

280 RMB

350 RMB

100,000 RMB

(class D)

30% off

280 RMB

350 RMB

Introduction to the CEO membership card:

Service details:

◇ VIP services for departure:

√ Check-in service

◇ Assistance with boarding procedures such as handling baggage, checking baggage, and check-in (members are still responsible for excess baggage and other related fees; members can check a maximum of 2 boxes free of charge each time)

√ Waiting for flights in the VIP lounge of business VIP building 1

◇ Leisure services such as digital TV, wireless Internet access, books, magazines, chess, and massage chairs

◇ Quality meal services, quality fruit trays, high-end tea, and exquisite fresh snack services

√ VIP express security channel

√ VIP luxury car taking members to the boarding area

◇ VIP services for arrival:

√ Assistance with claiming checked luggage

√ VIP luxury car picking up members at the hatchway

◇ The card is valid for 1 year and benefits are non-transferrable. During each use, one member can bring no more than 5 accompanying people for free from the same flight. There is no limit on the number of uses within the validity period.

◇ The domestic networked airport VIP service is limited to 20 individual uses/year (booking must be made 5 hours in advance; limited to members or their accompanying guests; limited to no more than 3 people each time).

◇ The VIP shuttle service for members at the Shenzhen Airport is limited to 20 individual uses/year (if you are not an air passenger, you need to use your own card in the VIP lounge, and the service for one card is limited to no more than 4 people from the same flight each time).

◇ Members are entitled to 2 hours of free parking in the lounge parking lot on the same day (no more than 3 free parking spots each time), and overnight parking is also provided.

◇ Members can entrust us with VIP passenger pick-up, and enjoy a 50% discount off standard hall rental service fees.

◇ Members enjoy member discounts when they buy meals, health care products, retail goods, and other services in the supporting service areas of the VIP lounge.

◇ Members are provided with services related to domestic and international air ticket purchasing, hotel booking, car rental, and related advisory services.

◇ Key customer service specialists provide one-on-one airport butler services.

Please make a booking at 400-678-8938, 24 hours before flight departure.

 Domestic service

Annual fee: 100,000 RMB/year

Hours: 07:00 to 22:00

Location: JOYEE business VIP building 2

Location: 1st floor of Terminal 3

Introduction to the individual gold membership card:

Service details:

◇ VIP services for departure:

√ Check-in service

◇ Assistance with handling and checking baggage (members are still responsible for excess baggage and other related fees)

√ Waiting for flights in the VIP lounge of business VIP building 1

◇ Self-service dining, digital TV, newspapers, Wi-Fi, flight information consulting, and other services

√ VIP express security channel

√ VIP car taking members to the boarding area

◇ VIP services for arrival:

√ Assistance with claiming checked luggage

√ VIP car picking up members at the hatchway

◇ The card is valid for 1 year and benefits are non-transferrable. During each use, one member can bring no more than 2 accompanying people for free from the same flight. There is no limit on the number of uses within the validity period.

◇ The domestic networked airport VIP service is limited to 10 individual uses/year (booking must be made 5 hours in advance; limited to members and their accompanying guests).

◇ Members are entitled to 2 hours of free parking in the lounge parking lot on the same day.

◇ Members can entrust us with VIP passenger pick-up, and enjoy a discount off standard hall rental fees.

◇ Please make a booking at 400-678-8938, 24 hours before flight departure.

Domestic services

Annual fee: 30,000 RMB/year

Hours: 07:00 to 22:00

Location: JOYEE business VIP building 1

Location: 1st floor of Terminal 3