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Services for Individual Customers

Shenzhen Airport JOYEE Business Development Co. Ltd.

NOTICE

To improve the experience for VIP customers, Shenzhen Airport has begun refurnishing and upgrading business VIP buildings 1 and 2, as well as the first-class cabin and business-class cabin lounges (Yixiang Hall 1). It is estimated that the refurnishing of business VIP building 1 will be completed by March 30, 2020, and the refurnishing of business VIP building 2 will be accomplilshed by September 30, 2020, and that of Yixiang Hall 1 will be completed by October of 2019.

To minimize the impact of the construction on passenger experience, the construction of business VIP buildings 1 and 2 will be completed in different stages, so that services can still be provided during the construction. During the construction in Yixiang Hall 1, our company will provide a temporary lounge located behind the hall for first-class, business-class, and member passengers which is expected to provide a comfortable place for rest.

We apologize for any inconvenience caused. If necessary, please contact us at 400-678-8938.

September 6, 2019

Services for individual VIP customers:

Check-in services:

Assistance with handling and checking baggage (members should pay  for excess baggage and related fees)

VIP Lounge

Self-service dining, TV, newspapers, Wi-Fi, flight information consulting, and other services

Passengers may have a rest for two hours, after which additional fees will be charged for further rest (depending on actual cases)

VIP Fast Track

VIP car taking members to the boarding area

Domestic services

Charge: 400 RMB

Opening Hours: 06:00 to 22:00, limited to flights guaranteed to take off after 07:00 (bookings must be made one day in advance through hotline: 400-678-8938.)

Location: Individual-customer area of JOYEE business VIP building 1

Location: 1st floor of Terminal 3 

Services for individual business-class and first-class customers:

Waiting for flights in the first-class and business-class lounge

Amenities such as self-service dining, newspapers and magazines, free Wi-Fi, a showering area, and a sleep (massage) area

Passengers may have a rest for two hours, after which additional fees will be charged for further rest (depending on actual cases)

Flight information consulting and last calls

Paid VIP shuttle drop-off for remote boarding gates

Domestic services

Standard charge: 300 RMB/person/time

Validity period: 1 year

Hours: 04:30 to 22:00

Service area: First-class and business-class lounge of the Shenzhen Airport (Yixiang Hall 1 and Yixiang Hall 2)

Directions:

Yixiang Hall 1: Beside the left-side escalator after the domestic security checkpoint on the fourth floor of the new terminal building

Yixiang Hall 2: After domestic security check on the fourth floor of the new terminal building, go down to the third floor, walk straight to gate 39, and find the hall diagonally opposite.

International services

Standard charge: 350 RMB/person/time   

Validity period: 1 year

Opening Hours: 07:00-22:00

Location: First-class and business-class lounge of the Shenzhen Airport (Yixiang Hall 3)

Direction: After the joint inspection and security check on the third floor of the new terminal building, turn right to gate 9, and find the hall diagonally opposite.

Services for honored business-class and first-class customers:

Waiting for flights in the honored-guest lounge

Self-service snacks, beverages, and free Wi-Fi

Flight information consulting and flight reminder services

Domestic services

Standard charge: 200 RMB/person/time

Validity period: 1 year

Opening Hours: 07:00 to 22:00

Location: Domestic honored-guest lounge of the Shenzhen Airport

Direction: After security check on the fourth floor of the new terminal building, go straight near Yixiang Hall 1 beside the left-side escalator (no need to go downstairs).

International services

Standard charge: 200 RMB/person/time   

Promotional price: 140 RMB/person/time

Validity period: 2 hours each time

Opening Hours: 07:00 to 22:00

Location: International honored-guest lounge of the Shenzhen Airport

Direction: After the joint inspection and security check on the third floor of the new terminal building, turn right to gate 8, and find the hall diagonally opposite