Special Passenger Services
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Shenzhen Baoan Airport provides special care services for any passengers who are: over the age of 60, pregnant, sick, or have a physical handicap (inhibiting their mobility). These services include priority check-in, priority security-check, free battery vehicle, and priority boarding.

iority check-in

All check-in islands have Special Care Service counters. Airline companies and local agents provide priority check-in services for special passengers.

ity security Check

Domestic channels 37 and 38 and international channel 9 are courtesy channels for certain passengers. These channels are equipped with facilities such as baby seats and baby bassinets.at

There are free shuttle vehicles for passengers in need of special assistance in the domestic departure and domestic arrival areas as well as the ground transport center (GTC). Passengers in need of special assistance can make a cart reservation before they travel.

 and child facilities

There are nursing rooms in all restrooms of the Shenzhen Baoan Airport. They offer breastfeeding seats, baby care desks, constant temperature water heaters, and diaper vending machines. There is a large nursing room near Gate 29 in Domestic Departures Hall which is equipped with maternal and child multi-function areas and facilities. These include a breastfeeding area and a children's play area.

ty boarding

All boarding gates are equipped with special care seats and airline companies and local agents provide priority boarding services for passengers in need of special assistance.

ecial care wheelchair service

The airport assists airlines in transferring passengers requiring wheelchairs from the airport lane (4F) to the airline service counter for passengers in need of special assistance. Passengers in need of special assistance can make a reservation for this service.

 

Airport reservation channel for passengers in need of special assistance (make a reservation 24 hours before you arrive):

24-hour service call: 0755-23456789 Shenzhen Baoan Airport official website, online customer service of Shenzhen Baoan Airport WeChat official account

 

Note: Special assistance for unaccompanied children, unaccompanied senior citizens, passengers requiring wheelchairs, and passengers on stretchers, including pick-up and on-board services, need to make an appointment.